How can I check my order status?
If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.
Can I make a return?
You may return new, unopened items sold and fulfilled by ecrater.com within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error.
How long will it take to get my package once I've paid for it?
I usually get packages out within a couple of days after receiving payment, and I ship 3 days a week - Monday, Wednesday and Friday - so there's usually no delay in getting packages shipped. But if there is a delay, I'll let you know and keep you informed of shipping status. Now... where you live, and which type of shipping you choose will dictate how long the transit time will be. I'm in New Mexico, and can ship to the East Coast faster than to California. Go figure. At any rate, here's the approximate schedule: First Class: 2-9 days (California generally gets their stuff from me in 7-9, immediate surrounding states in 2-3, east of the Mississippi in 4-6 but sometimes in just 2!) Priority: 2-3 days (can be up to 5 days or so, especially if you're in California) Media Mail: 2-9 days (can actually take up to 3 or 4 weeks, usually 7-10 days) Global Priority: 4-6 days (that's pretty close, though some shipments have taken longer) Airmail Letter-post: This varies wildly. It can take anywhere from a few days to a few weeks. Of course, customs delays can play a part in transit times. Personally, I've only experienced one international shipment actually taking more than a week. (and now that I say that, it'll happen ... hide and watch)
Do you combine shipping?
I used to combine shipping to help you save some money! I love it so much, I'll combine shipping between all my stores. So if you find something in one (or all!) of my other stores, and something in this store, just give me the item numbers and I can give you a shipping quote. If you don't want to chance missing the items and want to pay through PayPal, just go ahead and pay and then let me know so I can refund the difference. If you're paying by check or money order, please wait for an invoice. To qualify for combined shipping, items must be paid for in one payment and shipped to the same address.